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Three Levels of Support
Choose the level of support that you need to stay focused on what you do best.
Standard Support
For most Arban Host customers, Standard Support is more than enough. It’s free and includes access to Live Chat guidance through any operation on the Arban host Platform. Every request is routed to a specifically trained Support Team member.
Advanced Support add-on
If you’ve grown beyond a regular support relationship, Advanced Support is the answer. This add-on speeds up response times and opens up a wider range of Arban Host expertise. You get expert answers, deeper application troubleshooting, customization support, and proactive monitoring, etc.
Premium Support add-on
If your business runs mission-critical sites where every minute matters, then this addon offers an even closer partnership with Arban Host. Get all of Advanced Support with even quicker response times, a dedicated Account Manager, a private Slack channel, and direct phone support.
- Technical infrastructure support
- Best-effort 3rd-party software support
- Access to a team of Customer Success Managers
- Live support
- 30-minute response times
- Dedicated Customer Success Manager
- Solutions engineering to perfect your architecture
When searching for a good domain name, keep these 4 things in mind:
- Reflect your brand. Ideally, your domain name should be your business name, since that’s how customers will think of you.
- Keep it short. Shorter domain names are easier for customers to remember.
- Avoid numbers or hyphens. Customers might not remember to include hyphens, and if they hear your web address with a number, they won’t know if you’re using the numeral 5 or “five” spelled out. If your business name has a number in it, register both versions – with the number and with the number spelled out.
- Register more than one domain. Keep your name safe by registering both common misspellings, as well as various domain extensions, such as .org, .net, .info, etc.
How long your domain registration lasts can vary depending on the domain you purchase. Many domain name registrars will allow customers to register domains for 10 years at a time, but typically customers will register domains for one to three years.
If you want to extend your registration, it’s easy to renew your domain with Arban Host. You can choose to manually renew or set up auto-renewal, so you ensure it stays registered to you.
Arban Host hosting can be used for self-installation of popular CMS, including WordPress, Joomla, Magento and Drupal.
Yes, moving your current website to Arban Host Web Hosting is a simple process. As part of the new account onboarding process, you can choose to migrate your existing site to your Arban Host Web Hosting account using our free Site Auto Migration Tool. Just answer a few simple questions and we’ll move your site. You can also follow step-by-step instructions mentioned in this guide on transfering your hosting account.
